If for any reason you are not satisfied with the merchandise purchased through Guest Supply Canada, you may return it within thirty (30) days of receipt as follows:
• All returns require pre-authorization from Guest Supply.
• All Merchandise must be unused, returned in its original carton/original condition with no missing parts. No partial cases will be accepted.
• Merchandise returned due to incorrect item ordered, excess quantity ordered or item no longer required is subject to a 15% restocking fee.
• Any return of this kind over thirty (30) days will be subject to an additional 10% fee, and no returns will be accepted for any reason after ninety (90) days of receipt.
• Merchandise received in error or defective will not be charged for returned freight or for restocking fees.
• Special order items are subject to a 30% restacking fee plus the cost of return freight. After 30 days there will be an additional 10% fee.
• Custom products and items drop shipped direct from vendors are nonreturnable and nonrefundable.
• Order discrepancies must be reported within 48 hours of receipt. See below for details.
To return merchandise you can contact your Customer Service Representative:
Have your Shipping Documents available including our Sales Order #, item #(s) and quantities.
You will receive a Return Authorization # and shipping instructions for the return via email.